Checking or drawing up a service level agreement (SLA)

As a cloud service provider you have a duty of care to provide good service. It is therefore advisable to define clearly what you will and won’t be doing. Such a detailed contract is referred to as a service level agreement (SLA). It may be offered as a separate contract or as a standard part of the quotation.

Request informationMeet our experts

Need advice on an SLA?

In an SLA you specify your service level commitments. So this goes beyond ‘normal’ contracts. What is described in the SLA and its level of detail differ enormously per organisation and this also depends on how complex and critical the purchased services are. In an SLA, it is important to define clearly when the commitments entered into are deemed to have been breached, and what the consequences are of such breaches.

Do you need advice on drawing up or checking your SLA? Legal ICT can assist your organisation with this. Our specialists have years of experience in checking and drawing up SLAs.

Quickly generate a standard SLA in our document shop.

"Legal ICT has proved its worth. Quick en concise in communication. Clear advice!"

- Air Miles

Our legal advisors

Meet our legal advisors. They will be happy to assist your organisation with practical advice:

Bram de Vos

Bram de Vos

Legal Advisor
Caroline Cabezas

Caroline Cabezas

Legal Advisor

Would you like to learn more?

For more information, call +32 (0)2 808 17 41. You can also leave a message using the form; one of our trainers will then contact you.

When you enquire about our services, we will always first arrange a non-binding introductory meeting by phone, at our office or at your premises.

Leave your details